Privacy Policy

Privacy Policy for Chalet Realty

Effective Date: 2nd April 2025

At Chalet Realty, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information. By using our website and services, you agree to the terms of this Privacy Policy.

1. Introduction

Chalet Realty is committed to ensuring your privacy is protected. This policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or interact with us in any way.

Company Name: Chalet Realty
Contact Information: 027 288 5900 admin@chaletrealty.co.nz

2. What Information We Collect

We may collect and process the following personal information when you use our services or interact with us:

Personal Identification Information: Name, email address, phone number, and postal address.
Property Information: Details about your rental properties, including location, rental income, tenant details, and other related information.
Payment Information: Bank account details, payment history, and credit card information if required for transactions.
Communication Information: Records of your communications with us, including emails, phone calls, and contact form submissions.

We collect this information through:

Forms on our website
Account creation and registration
Email, phone, or face-to-face communications

3. How We Use Your Information

We use your personal information for the following purposes:

To provide our services: We use your information to manage and maintain your property, including tenant placement, rent collection, and maintenance coordination.
To communicate with you: We use your information to respond to your inquiries, provide customer support, and send you important updates regarding our services.
To process payments: We use your payment information to process rental payments, service fees, and other related charges.
To improve our services: We analyse your information to improve our website, services, and overall customer experience.

4. How We Protect Your Information

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, or misuse. Our security measures include:

Encryption: Secure transmission of sensitive information, including payment details, using encryption technologies.
Restricted Access: Only authorised personnel have access to personal information, and access is granted based on a need-to-know basis.
Data Storage: We store your information securely in our internal systems, and we make efforts to ensure it is kept safe from unauthorised access.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

With Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as payment processors, maintenance contractors, and marketing partners. These parties are required to maintain the confidentiality and security of your data.
As Required by Law: We may disclose your information when required to do so by law, court order, or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or sale of Chalet Realty, your personal data may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that help us identify you and remember your preferences.

Types of Cookies:
- Essential Cookies to enable basic functionality.
- Performance Cookies to analyze website usage and improve our site.
- Functionality Cookies to remember preferences, such as language settings.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

7. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access your personal information: You may request a copy of the personal data we hold about you.
Correct your personal information: You may request updates or corrections to your personal information if it is inaccurate.
Withdraw consent: You may withdraw consent for us to process your personal data at any time, although this may affect the services we can provide to you.
Delete your information: In some circumstances, you may request the deletion of your personal data, subject to legal or contractual obligations.

If you wish to exercise any of these rights, please contact us at admin@chaletrealty.co.nz.

8. Retention of Data

We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, as required by law, or for as long as you remain a client of Chalet Realty. Once this period has elapsed, we will securely delete or anonymise your personal data.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by Chalet Realty. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. Please check this page periodically for any updates. Continued use of our services following any changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: admin@chaletrealty.co.nz
Phone: 027 288 5900